(Caribbean) RBC Financial (Caribbean) has received the Best Digital Banking (Caribbean) 2024 Award from Capital Finance International (CFI).
RBC said in a statement yesterday that this recognition demonstrates its commitment to offering its customers innovative and secure digital banking solutions.
“We are incredibly proud to receive and celebrate this achievement,” said Chris Duggan, Head of Caribbean Banking.
“It’s a testament to the hard work and dedication of our entire team. As our customers’ needs and expectations continue to evolve in today’s digital world, our focus remains on leveraging new technologies. It’s part of our vision to deliver an exceptional, streamlined customer experience in everything we do,” said Dugan.
According to CFI, RBC Caribbean Banking has firmly established itself as a leader in digital banking in the Caribbean.
“With a strategic approach that combines technological innovation and a deep understanding of regional nuances, RBC has tailored its services to meet the diverse needs of clients,” noted the CFI.co panel of judges.
RBC’s digital platform has been praised for offering a seamless and easy-to-use experience, ensuring customers have access to the best banking services.
“The bank has also been praised for its strong security measures, highlighting industry-leading features such as two-factor authentication and the launch of biometric authentication. These measures give our customers the peace of mind to know that their transactions and data are secure,” the statement said.
“Additionally, the impressive adoption of RBC’s digital banking services was highlighted. About 180,000 users participate in digital banking per month, and a significant percentage use the Bank’s platform for bill payments and electronic transfers. “RBC Caribbean was previously awarded the Best Digital Banking (Caribbean) award by CFI in 2022,” he said.